SHIPPING

After choosing to place an order with blossom eco skin care, we are pleased to advise the following process:

  1. You will receive an initial confirmation email that your order has been received and is being packed.

  2. When goods are dispatched from our warehouse you will receive an email confirmation confirming your order has been packed and shipped. This email will also include your Australia Post parcel tracking number.

  3. Goods shall be packaged to prevent product damage during transportation.

AUSTRALIAN SHIPPING

We know that you are excited to receive your gorgeous blossom products and we generally ship within 1-2 working days of your order being placed. Orders are charged at a flat rate of $12.95 for packaging an posting. Please note, if your order qualifies for a Free Shipping promotion then any discounts, coupons or other offers may reduce the value of the order to below the minimum spend for free shipping, in which case free shipping does not apply. You will be sent your parcels Australia Post tracking number in your confirmation of dispatch and shipping email.

INTERNATIONAL SHIPPING

Shipping charges are based upon the value, weight, volume and destination of your order. Once your order is in the shopping cart you can select your destination country to see the shipping charges.

INTERNATIONAL SHIPPING IS NOT INCLUDED IN OUR FREE SHIPPING OFFERS.

Orders shipped outside of Australia may be subjected to taxes, customs duties and other fees by the destination country. The recipient is responsible for these fees. If the purchaser refuses a shipment, they are responsible for any import fees incurred, cost of returning the shipment and the original shipping charges. This amount will be deducted from the merchandise refund plus a 5% restocking fee.

Blossom eco skin cares is not responsible for return of shipments or reimbursement of lost packages or damaged products. Items sent via Australia Post are not automatically covered for loss or damage. However, Extra Cover is available for items valued up to AU$5,000 (this may vary for some countries). It covers against loss, theft or damage of your parcel while being shipped by Australia Post. This is available as an option during the check out process.

Delivery Times

AUSTRALIAN DOMESTIC ORDERS

Are fulfilled through Australia post with an estimated shipment time of 3-10 business days.

INTERNATIONAL ORDERS

Are fulfilled through Australia Post International with an estimated shipment time of 2-3 weeks.

Please note that shipment time is not guaranteed by blossom eco skin care or Australia Post. blossom eco skin care is not responsible for an order once it is in the Australia Post system.

To ensure your delivery arrives to the correct destination and on time, please ensure that someone is available to sign and collect the delivery.

POSSIBLE DELAYS

All shipments may encounter delays due to high volume or bad weather that extends beyond the expected delivery time frame provided by the carrier. International shipments are subject to customs procedures leaving Australia and arriving in the destination country which may cause further delays. While these delays are uncommon, they are a reality of shipping logistics especially with international shipping. Please be advised that tracking scans may no longer update once a shipment has left Australia.

EXCHANGES

Exchanges cannot be made for products that have been opened or used. If you are exchanging a product due to our error, such as an incorrect product being shipped, we will cover the return shipping cost. To arrange this, please contact customer service at sales@blosom.com.au  with your date of product delivery, order number, and product. Please note returns and exchanges may require up to 10 working days to process.

PROMOTIONS

While we enjoy customer participation, we can only accept one promotion code per order. Promotions are conditional upon quantity and specified time frame. If you have difficulty in processing any promotions, please contact us. Follow us on Facebook and Instagram for the latest promotions and giveaways!

All skin care products are Australian made and hand-crafted by us. They are Certified Cruelty Free and many are Vegan.

- Monique